How can we help?

As soon as your order ships we will email you a tracking link. You can also use the order tracker above - just enter your order number and email for a live status, no login needed.

In-stock items typically ship within 1-3 business days. Custom socks enter production first and usually ship within 5-7 business days.

If your order has not entered production or shipped yet, contact us right away and we will do our best to update or cancel it.

Reach out as soon as possible with your order number and the corrected address. Once a label is created we may not be able to change it.

We accept all major credit cards, Apple Pay, Google Pay, Shop Pay, and PayPal at checkout.

Enter your code in the discount code or gift card field at checkout and tap Apply. Only one discount code can be used per order.

Larger orders sometimes ship in multiple packages. Check your shipping confirmation emails - if anything is still missing after a few days, contact us.

Order confirmations occasionally land in spam or are blocked by a typo in your email. Check those first, then reach out and we will resend it.

Most payment issues come from a billing-address mismatch or an expired card. Double-check your details, or try an alternate payment method.

Extra charges are usually temporary authorization holds that drop off within a few business days. If a duplicate charge sticks, let us know.

We cannot add items to an existing order once it is placed, but we are happy to help you start a second order and combine shipping where possible.

Try refreshing, clearing your cart, or switching browsers. If it persists, send us a screenshot of the error and we will sort it out.

Carts can clear if your session times out or your cookies are cleared. Sign in to keep your cart saved across devices.

Absolutely - we love bulk and corporate orders. See the Bulk & Corporate section below or contact our team for custom pricing.

Delivery time = processing time + transit time. Most US orders arrive within 5-8 business days; custom orders take a little longer.

Carriers sometimes pause scans for a day or two in transit. If there is no movement after 3-4 business days, reach out and we will investigate.

Check around your property and with neighbors, and allow 24 hours - carriers occasionally mark parcels early. If it is still missing, contact us.

Yes! Shipping is free on all US orders over $60.

US shipping is a flat rate calculated at checkout, and free over $60. International rates are shown before you pay.

Custom production, holidays, and carrier delays can all add time. Check your tracking link for the latest, or reach out and we will look into it.

We ship via USPS, UPS, and other trusted carriers depending on your location and order.

Yes, we ship to most countries. Duties and taxes may be collected at delivery depending on your location.

Order volume spikes around the holidays. We post recommended cutoff dates each season - order early to be safe.

Yes, we ship to PO Boxes and APO/FPO/DPO addresses via USPS.

We offer customer pickup at our Orange, CA warehouse. Select Customer Pickup at checkout and we will notify you when it is ready.

Orders ship to the address entered at checkout. Please double-check before ordering - if there is an error, contact us immediately.

Packages are usually returned for an incomplete address or an unsuccessful delivery. Once it is back we will reach out to arrange a reship.

Once a carrier marks a package delivered it is outside our control, but we will always help you file a claim or find a solution.

If a package is returned due to an address error, a reshipping fee may apply. We will never charge extra for our mistakes.

Our orders ship from our fulfillment and production facilities in the United States.

Processing is how long it takes to make and pack your order; shipping is how long the carrier takes to deliver it.

Expedited shipping speeds up transit, not production. Processing is 1-3 business days (up to 7 in peak season). Contact us if you have a hard deadline.

We accept returns of unworn, non-custom items within 30 days. A refund (less shipping) is given for new, unworn socks with original tags. Custom socks are final sale.

Refunds go to the original payment method and buyer. Approved refunds are issued once we receive the item, and post within 1-2 weeks.

Need a different size or style? Place a new order for what you want, then contact us for a return label for the original.

We are so sorry! Send us a photo and your order number and we will ship the correct item right away.

Gift recipients can contact us with the order number or the senders details and we will help arrange an exchange.

Each product page lists size ranges by US shoe size. General guide: Small fits womens 4-7.5, Medium womens 8-12 / mens 6-9.5, Large mens 10-13, X-Large mens 13+.

Machine wash cold, inside out, and tumble dry low or air dry. Avoid bleach and fabric softeners to keep colors vibrant.

Restocks usually happen within 1-2 weeks. Tap Notify me on the product page and we will email you the moment it is back.

Material composition varies by product and is listed on each product page. Most are a soft, durable cotton blend with a touch of stretch.

Yes - we carry socks made to stretch or sized larger. Check our wide-calf and extra-large collections.

Our socks are manufactured and designed in the US along with trusted partner countries. Custom socks are finished in Southern California.

Custom socks are made to order and typically take 1-7 business days to produce before they ship.

Because they are personalized, custom socks are final sale. If something is wrong with your order, contact us and we will make it right.

Use a clear, well-lit photo with the whole head visible and unobstructed. Upload the original file, not a screenshot. We will reach out if we need a better image.

A few things affect how sharp custom socks print. Start with a clear, high-resolution photo where the subject is well-lit and in focus, since a blurry, dark, or low-resolution image cannot be sharpened during printing. Close-up faces print best because the face fills the available space, while full-body shots or photos with several people leave less detail for each subject (think of zooming in on one detail versus stepping back to fit everything in the shot). And because socks are a soft, textured, opaque fabric printed with a limited color process, the result will never be an exact 1:1 match to a backlit screen, so a little softening is normal. For the sharpest results, use a high-quality, well-lit photo and make the details that matter most to you as large as possible. If your socks still did not turn out as expected, send us photos and your order number and we will review and make it right.

Detailed face-cropping, vibrant printing, and a comfortable knit - plus a real team that reviews every custom order.

For most standard photo socks we do not send a proof, but for logo and bulk orders we can provide a digital mockup.

Yes! Use our custom designer to upload photos, choose a background, and personalize your socks.

Definitely - bulk custom socks are one of our specialties. See the Bulk & Corporate section or contact our team.

Contact us with your order number, your photo(s), the sock size, and your design request and we will set up production for you.

Your faces ARE alternating - the socks are folded flat in packaging so only one column shows. Open and rotate them to see the full alternating design. Still looks off? Contact us.

Yes - if your order has not yet been processed we can change the sock color. Contact us as soon as possible with your order number and the color you want.

No worries - reply to your order confirmation or contact us with your order number and photo and we will attach it before production.

Yes! Digital gift cards are delivered by email. Note that gift cards do not count toward the free shipping threshold.

We do not offer gift wrapping, but we offer gift boxes that can be added as an add-on on the product page or at checkout.

Yes - add a gift message at checkout and we will include it with the order.

No - if you include a gift note, by default we do not include pricing or invoices in the package.

Corporations, sports teams, non-profits, schools, weddings, events, and community groups. If you need a lot of socks, we have you covered.

Bulk custom orders start at 25 pairs. Smaller orders can go through our standard product pages. Contact us for a custom quote.

Pricing is tiered - the more you order, the lower the per-pair cost. Share your quantity, designs, and timeline and we will send a quote.

Yes - we can produce mixed designs within a bulk order. Many unique designs may add some production time.

Absolutely. Send your logo in high resolution (PNG, AI, EPS, or PDF) and we will create custom-branded socks.

Roughly 5-10 business days for 25-100 pairs, 10-15 for 100-500, and a per-order timeline for 500+. These are production estimates only.

In many cases yes - ask our team about a pre-production sample or digital proof before you commit.

For large bulk orders we can accommodate invoices and POs. Mention it when you reach out and we will get you set up.

We love supporting good causes - contact us with details about your organization and we will work within your budget.