Once shipped, a delivery confirmation with your tracking information will be emailed to you. Please allow for up to 48 hours for the tracking number to update. Alternatively, you can retrieve your tracking information with your order details here.

If you haven't received a shipping confirmation yet, your order is still being processed. Processing typically takes 1-2 business days for standard items.

We know that you want to get your awesome socks as soon as possible so that is why we ship promptly typically within 1-2 business days during non-peak times (custom orders take 1-7 business days) on receipt of payment during regular business hours. Orders placed on the weekend or on major holidays will be shipped out on the following business day. Be sure to double-check that you have entered the right shipping address, complete with apt/suite/unit number (if applicable), to ensure speedy delivery and to prevent any delays and additional return to the sender fees.

A shipping confirmation will be sent upon processing of your order from our warehouse. Please confirm if your shipping address is correct. The onus is on the buyer to submit the correct shipping address and verify if it is correct. We do not submit or alter shipping addresses on the buyer's behalf - orders are directly submitted from the shopping cart to the warehouse electronically for order processing.

Sockologie is not responsible for lost orders or additional costs for reshipping an order due to incorrect shipping addresses. In the case of lost orders related to an incorrect shipping address and that was not corrected before processing, we can ship out another package at a discounted fee.

If your package is returned to us, we can either reship the package and you pay additional shipping fees, or we can refund your order less the shipping fees that was paid for by the customer or the fees we paid ourselves for Free Shipping.

If your package was marked as delivered through tracking but was not received. Please contact us for further assistance - a reshipment or a credit in the form of a gift card may be issued.

Please allow up to 24 hours for tracking information to be updated in the system.

Yes, if an order has not been processed yet, we can typically modify the order or cancel the order for a full refund. Once an order enters processing or has shipped, we cannot cancel it. You can return the items once received.

Yes, if an order has not been processed yet, then the shipping address can be changed. Please contact us as soon as possible so that someone can help you modify the address.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as express payments through PayPal, Shop Pay, Apple Pay, Google Pay, and Venmo.

At checkout during the payment portion, there is a field for you to input your coupon code or digital gift card code. If your code does not work, then it might have expired or is not applicable to the items in your cart - discount coupons only apply to regularly priced items and cannot be combined with other offers. Only one discount can be applied per order.

Please contact us if your coupon code does not work should you believe it to still be valid.

Apologies. It is possible there was a mistake during packing and fulfillment, and the item ordered was not included in the package or misplaced. In other cases, the item might have been backordered and will ship out in a second shipment. Please contact us so that we can investigate the matter for you.

If you reached the thank you page of checkout that means your order was placed and it is currently processing. We send an order confirmation right after the order is submitted, when the order is shipped and once again when the order is delivered. If you have not received them, then please check your spam folder to see if it might have gone into there. Please be sure to mark our emails as "Not Spam" to receive future shipment and delivery confirmations.

If you are certain that you have not received any emails from us, then it could mean that there was some issue with the email that was submitted - either it was incorrect or misspelled. In this case, please contact us with your shipping name and address and we'll correct the order information for you and resend the emails.

Often, payment issues are caused by incorrect billing information. Please double-check that the billing address entered matches the address on file with your credit card and that the shipping or recipient address wasn't inputted in the billing address fields. Also confirm that your street number and ZIP code were entered correctly, as auto-fill can sometimes input incorrect details.

If you are certain your address information was filled out correctly, then a decline might be due to fraud filters that are used by your credit card. Please contact your credit card issuer to see the reason for decline and to whitelist us so that your payment can go through.

These are not multiple charges, and your card has not been billed more than once.

Credit cards have a two-step process - authorize and capture. With every attempt at payment, an authorization is produced. An authorization is a temporary placeholder by a credit card company to reserve funds for a future charge. Once the credit card gateway has determined there are no issues, that authorization becomes a capture - the actual charge for your order.

If there were issues during the payment section of the order, then you may have tried to pay for an order multiple times, this will produce multiple authorizations, but the successful authorization will result in only one payment capture. These extra authorizations will fall off your statement automatically in 1-2 business days.

Yes, if your order has not yet been processed, we may be able to add additional items. Please contact us as soon as possible with the item you'd like to add so we can prepare an invoice for the additional charge.

Please note that adding items may delay processing, as the order must be temporarily placed on hold while payment is completed and the order is reprocessed.

We're sorry to hear you're having trouble placing the order. There could be several reasons why you might encounter problems placing an order. Items are available on a first come first serve basis. If someone has purchased a high demand item before you placed an order, then the item may not be available for purchase. Please refresh your browser to update your cart to check the availability of your item.

At times, browser issues may prevent the submission of an order, please refresh your browser, restart your computer or clear your cookies and cache. If that fails, please try a different browser and device altogether.

If you are still having trouble, please contact us for further assistance - our staff can make a cart of the items you want and email you a link to the checkout.

Our shopping cart relies on cookies and caching to temporarily store items added to your cart. Depending on your browser, device, or security settings, cookies and cache may be cleared when you exit the site, which can cause items to disappear from your cart. Using privacy or incognito mode may also disable these functions and prevent items from being saved.

Additionally, shopping carts have inactivity limits and may clear after a few days without activity. To avoid cart-related issues, please ensure your browser allows cookies and caching during your shopping session. You can also save your cart by logging into an existing account or creating a new account before browsing and adding items.

Yes, we offer bulk orders at a discounted price depending on the product type and the quantity being ordered. Please contact us with the details of your request.

The total time from when an order is placed to when it is delivered depends on the order date and the shipping method selected at checkout. Orders placed after 12:00 PM PST begin processing on the next business day.

Your estimated delivery window is calculated as: Processing time + transit time (excluding weekends and holidays).

Example: An order placed on Friday, May 1 after 12:00 PM PST, with a 1-3 business day processing time and standard shipping (2-7 business days), would have an estimated delivery window of May 6 (earliest) to May 15 (latest).

If your order has not arrived by the final date of the delivery window, please contact us for assistance.

Once you receive your shipping confirmation, please allow up to 48 hours for tracking information to update. During this time, the carrier may show the shipment as "label created" before it receives its first scan.

In some cases, tracking updates may be delayed due to carrier processing, weather conditions, or misrouted packages. On rare occasions, tracking may not update until the package is delivered.

If your estimated delivery window has passed and tracking has not updated, please contact us for further assistance.

Please check around your property, including back doors, side yards, porches, garages, bushes, trees, and any covered areas. If you use a PO Box, mailroom, or package lockers, the carrier may have delivered it there instead.

It's also a good idea to check with neighbors, as packages are sometimes delivered to nearby addresses by mistake.

If nothing is found, please wait 1-2 more days since carriers occasionally mark packages as delivered early. If it still hasn't turned up, reach out and we'll help resolve it here.

Your order will qualify for Free shipping for orders over $50 in the United States and Free Expedited shipping over $100.

Please note that the shipping method that we select for your order will be at our discretion.

Allow up to 10 business days for deliveries in the continental United States for standard free shipping and up to 4 days for Free Expedited shipping.

Note: you are entitled to ONE Free shipment per order. Orders that have been returned to us for incorrect addresses or exchanges can be reshipped at the buyer's expense.

The given delivery times are purely estimates and they are not guaranteed. Delays due to inclement weather or transit issues may occur and are out of our control.

This depends on the speed of transit selected and the location that package is going to and we offer a variety of shipping methods that you can choose at checkout:

• Free standard shipping for orders over $50
• Free Expedited shipping for orders over $100
• Standard shipping for a flat rate of $6.95
• Expedited shipping at a flat rate of $12.95

We also offer faster shipping options with UPS that start at $13.95. Those rates will be calculated for you at checkout.

Once your order has shipped and is in the carrier's possession, delivery times are subject to carrier conditions. Delays may occur due to high shipping volume (especially during holidays and peak seasons), inclement weather, or carrier routing issues.

Please note that estimated delivery times do not include processing time, and tracking updates may occasionally be delayed even if your package is still moving through the carrier's network. We recommend allowing a few additional business days beyond your estimated delivery window to account for these situations.

If your package has not arrived after this extended window, please contact us and we'll be happy to assist.

We use a variety of shipping services to get your order of socks to you, this includes UPS, DHL, and USPS.

Orders that are shipped for Free will be shipped at our discretion using our preferred carriers.

Customers will also have the option of choosing their own preferred shipping method during checkout, including upgrading shipping to expedited or next day air.

Domestic Deliveries:

If you choose to ship your order for Free, please allow up to 10 business days for the arrival of your package. Typically, your order will arrive within these estimated transit times for the following services in the contiguous United States:

• Free Economy Shipping: Up to 10 Business days
• Standard Mail: Up to 5 Business days
• Expedited Mail: Up to 3 Business days
• UPS Next Day Air: Next Business Day

Weekends are not counted in shipping estimates. A business day is one that falls between M-F. Though some carriers will ship on Saturday, that is not counted in the business day estimate. If your order has not arrived within the estimated delivery times, please feel free to contact us so that we may investigate. We will be happy to assist you if you have issues at info@sockologie.com.

International Deliveries:

International shipments are subject to customs processing and local delivery practices. We cannot guarantee delivery timelines and are not responsible for delays, duties, or taxes imposed by customs authorities.

For international orders, transit times will vary depending on your country's rules, customs laws, distance, and flight schedules. Shipping may take anywhere from 4-6 weeks. Estimated transit times to developed countries are as follows:

• USPS First Class: Up to 6 weeks
• USPS Priority International: Up to 10 Days

Please wait until after 60 days before contacting us regarding missing packages. Items may be held in your country's customs office for clearance, taxes or duties. In this case, please contact your local post office or customs officials for more information before contacting us for additional assistance. Also, we cannot be held liable for additional charges and taxes incurred by customs.

Yes, we ship internationally! International orders typically take 4-6 weeks for delivery. Please note:

• USPS First Class: Up to 6 weeks
• USPS Priority International: Up to 10 days
• Tracking updates may be limited until the package reaches your country
• Customs duties and import taxes are the responsibility of the recipient

Please wait until after 60 days before contacting us regarding missing international packages, as items may be held in customs.

Order volume significantly increases during peak holiday seasons. We recommend ordering early to account for delays. Typical processing times are 1-3 business days but could take up to 7 business days to process an order during the holiday season. After processing, your selected shipping times apply.

Yes, we ship to PO Boxes via USPS. For military addresses (APO/FPO), please allow additional transit time as these packages must go through military mail centers.

Yes! We offer customer pickup at our Orange, CA warehouse. Select "Customer Pickup" at checkout. We'll notify you when your order is ready along with pickup instructions. Pickup Hours: Mon-Fri, 9 AM - 4 PM. Please bring your order confirmation number and a valid ID.

We ship orders to the exact address submitted at checkout. Addresses are transmitted electronically from our website directly to fulfillment to ensure fast processing, and we do not manually enter or modify shipping information unless directed by the customer.

If an address is incorrect, it is often due to browser auto-fill using saved address details, transposed digits, incorrect ZIP codes, wrong directional indicators (N, S, E, W), wrong street type (Ave, Lane, Street, BLVD, etc.) or missing unit numbers. To help prevent errors, we provide multiple opportunities to review the shipping address: it is displayed throughout checkout, again on the order confirmation page, and included in both the order confirmation and shipping confirmation emails.

We strongly recommend reviewing the shipping address carefully at each step to ensure accuracy before an order is processed. We are not responsible for lost packages due to incorrect address information.

A package may be returned to us for several reasons that are outside of our control. Most commonly, this occurs when the shipping address is submitted with missing, incorrect, or improperly formatted information that the carrier cannot interpret. Carriers require addresses to be entered in a specific format with exact property details in order to complete delivery.

In some cases, carriers cannot deliver directly to certain locations. For example, rural addresses may require delivery to a PO Box, and some carriers may not service rural properties at all. Packages may also be returned if the address includes incorrect or missing directional indicators (N, S, E, W) or street types (Street vs. Avenue vs. Lane). Even small discrepancies can cause a package to be routed incorrectly or marked undeliverable.

In rare situations, delivery may also fail if the recipient name does not match what is associated with the delivery address.

Once a package is marked as delivered by the carrier, responsibility transfers to the recipient. We will assist with investigation and help submit claims, but replacements or credits are issued at our discretion.

If a package is returned due to an incorrect or undeliverable address, reshipping fees apply. Original shipping charges are non-refundable.

Our products are stored and ship from our warehouse in Southern California.

Processing time is the time required to prepare your order before it ships. Shipping time begins once the package is handed to the carrier. Your estimated delivery window is calculated using both.

Returns or exchanges can be made within 30 days of purchase. Approval of request for returns made after this period will be handled on a case by case basis and may incur a restocking fee of 20%.

We love our socks and we want you to love them too. If for whatever reason you are not satisfied with your item, please contact us to set up a return or an exchange. A refund (less shipping) will be given for socks that are new and unworn with original tags. Items with tags removed and/or worn socks will incur a 20% restocking fee. Paid shipping fees are non-refundable.

Custom socks are considered final sale and are non-refundable since they are unique products customized and produced for the person ordering the socks. If there is an issue with the socks, we can try to correct the issue and reprint or issue a store credit.

For exchanges, place a new order for the items you are interested in and contact us for a return shipping label to return your items for a refund.

Please contact us at info@sockologie.com to request a return. One Free shipping label will be emailed to you upon request. For additional returns for items in the same order, the buyer will be responsible for returning the items to us for a refund. This is at the buyer's expense - you will not be reimbursed for the shipping fee.

We are only able to refund via the original method of payment used and to the original buyer of the order. To be eligible for a full refund, your item must be in new and unused condition with original packaging. Underwear cannot be returned if used, worn, or whose tags have been removed.

Within 7 days of the return of your product, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please allow 1-2 weeks after return for your refund to be posted back to your original payment method.

If the refund is still missing after two weeks, please contact us for additional assistance.

If your item is defective or damaged, please accept our apologies. We try to make sure every item that leaves our warehouse is in new condition, but there may be some cases where our awesome warehouse staff might have overlooked a defect. In this case, please contact us to set up an exchange.

If you've decided to exchange your item for a different style, we suggest that you place an order for the item you desire first to expedite your exchange and then contact us to set up a return for your original item. A refund will be submitted for your original item once it has been returned to us.

Apologies for the mistake. Please contact us and include your order number as well as an image of the incorrect socks that you received so we can help you as quickly as possible.

If your items were sent as a gift and you are unsatisfied with the item, please contact us to set up an exchange.

Each design should have its own sizing recommendation on the product details page. Please contact us if it does not. Here is general sizing information that should apply to most socks:

• Small: Women's shoe size 4-7.5
• Medium: Women's 8-12 / Men's 6-9.5
• Large: Men's 10-13
• X-Large: Men's 13+

New socks may slightly fade or shrink after the first wash. To minimize this, machine or hand wash the socks in cold water with like colors. Tumble dry low or hang to dry. Avoid bleach and fabric softeners. Turn inside out for extra print protection.

We typically restock items within 1-2 weeks. If an item is out of stock, then please sign up for restock notifications on the product page so that you are informed the minute the product is once again available for purchase.

This depends on the socks you are purchasing. Each product should have material composition listed on the product description. Please contact us if that information is missing or if you need more clarification.

Yes, we do! We have a variety of socks that are made to stretch or sized larger. You can check out our wide calf selection here and extra large socks here.

The socks we offer are manufactured and designed in the United States along with several other countries that adhere to established health, labor and environmental standards. Custom socks are designed and finished in the United States at our Southern California facility.

Custom products are made specifically for each order and require artwork preparation, production, and fulfillment. Standard processing time is 1-3 business days, but during peak seasons (such as Father's Day and Christmas), processing may take up to 7 business days.

Custom products are designed and produced specifically for each customer and are therefore considered final sale. Refunds are not available for custom or personalized items.

If your custom socks arrive damaged or are misprinted, we're happy to reproduce them or offer store credit.

Great photos make for great socks! Since we print directly onto the fabric, the quality of the print depends heavily on the quality of the image you upload. Here is a checklist for the best results:

• Lighting is everything: The best photos are taken outdoors in natural daylight. Indoor lighting often adds a yellow or blue tint that is hard to correct, and photos taken in dark rooms will print dark.
• Include the whole head: Make sure the entire face, hair, and ears are visible in the photo. If the top of the head or ears are cut off in your picture, they will be cut off on the sock, too!
• No obstructions: Choose a photo where nothing is blocking the face (e.g., pillows, grass, hands, or other people). We need a clear view to crop your subject perfectly.
• Original digital files: Please upload the original photo from your camera or phone.
• Avoid screenshots: Screenshots of photos reduce quality significantly and often look blurry when printed.
• No photos of photos: Taking a picture of a physical photograph usually results in glare and poor resolution.
• Sharpness matters: Zoom in on your photo before uploading. If it looks blurry or pixelated on your screen, it will look blurry on the sock.
• Eye Level: Photos taken at eye level with the subject usually look better than photos taken from high above or far away.

There are several factors that can affect how your custom socks appear. If an image looks blurry, this is often due to the quality of the photo that was uploaded. Low-resolution, unsharp, or blurry photos will appear the same or more pronounced once printed on fabric.

While our printing process is high-definition, socks are a textured and absorbent surface, which naturally limits how sharp artwork can appear. The knitting and printing process, along with the bends and curves of the sock, can also cause slight distortion or asymmetry in repeated images. These variations are typically less noticeable when worn, as feet and legs naturally bend and curve.

There can also never be a 1:1 match between a digital image and its printed sock counterpart. Digital images are displayed on illuminated screens that can show extremely fine detail and an almost unlimited range of colors, while socks are an opaque, textured white fabric. As a result, colors may appear slightly darker, lighter, or more saturated once printed.

Additionally, lighting conditions in a photo can affect how colors appear once printed. Environmental lighting may not be obvious at first, but when a subject is isolated and placed against a solid background, those color casts can become more noticeable. For example, a white dog may appear slightly blue or yellow, and a black dog may appear brown or purple under certain lighting. Our eyes naturally correct these color shifts because our mind knows the color of the animal regardless of the color of the environment, but printers reproduce the exact colors captured in the photo.

Color accuracy cannot be guaranteed due to differences between digital displays and fabric printing. By submitting an image, the customer confirms they have reviewed the photo quality and understand that low-resolution or poorly lit images may affect print results.

We make socks for people who actually wear them.

Many socks on the market are made using sublimation, a process that essentially stamps an image onto both sides of a polyester sock. While this can look sharp at first, the design often stretches, distorts, and appears faded once worn. These socks also tend to have visible side seams that don't align, along with a synthetic, plastic-like feel that can trap heat and reduce breathability.

Our socks are produced using a process that allows graphics to wrap seamlessly around the sock, creating a continuous, unbroken image. They are made from a proprietary cotton blend designed to balance comfort, breathability, and durability while supporting high-definition prints that resist fading of the graphics while worn.

In order to provide expedited processing of custom products offered directly on our website, we do not offer a proof. Per custom product - we have certain design specifications that we follow. Examples are shown on the website to give you a general idea. If you require additional modifications, please make sure you include a detailed request in the "Notes for designer" section before adding to cart and our designers will follow your instructions.

Yes, if you meet our minimum order quantity for custom designs, you can submit your own design, or we can help you create a custom design for you. Please contact us for more information.

Yes, we offer bulk orders at a discounted price depending on the product type and the quantity being ordered. Please contact us with the details of your request.

Absolutely! Digital gift cards can be found here. Please note the gift card will be delivered to the email address on the order. Once received, please forward this to your recipient in any manner that you wish. Please note that gift cards will not count towards the free shipping threshold.

We do not offer gift wrapping, but we do offer gift boxes that can be ordered as an addon product on the product page or the checkout page.

Yes! We offer personalized notes that can be included along with your order. At checkout there will be a specific field for that.

No, if you include a gift note, by default we do not include invoices or pricing.