Shipping
When Does My Order Ship?
We know that you want to get your awesome socks as soon as possible so that is why we ship promptly typically within 1 business day (custom orders take 1-7 business days) on receipt of payment during regular business hours. Orders placed on the weekend or on major holidays will be shipped the following business day. Be sure to double check that you have entered the right shipping address, complete with apt/suite/unit number (if applicable), to ensure speedy delivery and to prevent any delays and additional return to the sender fees.
A shipping confirmation will be sent upon processing of your order from our warehouse. Please confirm if your shipping address is correct. The onus is on the buyer to submit the correct shipping address and verify if it is correct. We do not submit or alter shipping addresses on the buyer's behalf - orders are directly submitted from the shopping cart to the warehouse electronically for order processing.
Sockologie is not responsible for lost orders or additional costs for reshipping an order due to incorrect shipping addresses. In the case lost orders related to an incorrect shipping address and that was not corrected before processing, we can ship out another package at a discounted fee.
If your package is returned to us, we can either reship the package and you pay additional shipping fees or we can refund your order less shipping fees that was paid for by the customer or the fees we paid ourselves for Free Shipping.
If your package was marked as delivered through tracking, but was not received. Please contact us back for further assistance - a reshipment or a credit in the form of a gift card may be issued.
Please allow up to 24 hours for tracking information to be updated in the system.
How Do You Ship My Items?
We use a variety of shipping services to get your order of socks to you, this includes UPS, DHL, and USPS.
Orders that are shipped for Free will be shipped at our discretion using our preferred carriers
Customers will also have the option of choosing their own preferred shipping method during checkout including upgrading shipping to expedited or next day air.
Domestic Deliveries:
If you choose to ship your order for Free, please allow up to 10 business days for the arrival of your package. Typically, your order will arrive within these estimated transit times for the following services in the contiguous United States:
Free Economy Shipping: Up to 10 Business day
Standard Mail: Up to 5 Business days
Expedited Mail: Up to 3 Business days
UPS Next Day Air: Next Business Day
Weekends are not counted in shipping estimates. A business day are ones that fall between M-F. Though some carriers will ship on Saturday, that is not counted in the business day estimate. If your order has not arrived within the estimated delivery times, please feel free to contact us so that we may investigate. We will be happy to assist you if you have issues at info@sockologie.com.
International Deliveries:
For international orders, transit times will vary depending on your country's rules, customs laws, distance, and flight schedules. Shipping may take anywhere from 5 to 30 days. Estimated transit times to developed countries are as follows:
USPS First Class: Up to 30 days
USPS Priority International: Up to 10 Days
Please wait until after 30 days before contacting us regarding missing packages. Items may be held in your country's customs office for clearance, taxes or duties. In this case, please contact your local post office of customs officials for more information before contacting us for additional assistance. Also, we cannot be held liable for additional charges and taxes incurred by customs.
Free shipping
Your order will qualify for Free shipping for orders over $50 in the United States.
Please note that the shipping method that we select for your order will be at our discretion.
Allow up to 10 business days for deliveries in the continental United States
Note: you are entitled to ONE Free shipment per order. Orders that have been returned to us for incorrect addresses or exchanges can be reshipped at the buyer's expense.
The given delivery times are purely estimates and they are not guaranteed. Delays due to inclement weather or transit issues may occur and are out of our control.
RETURNS
Returns or exchanges can be made within 30 days of purchase. Approval of request for returns made after this period will be handled on a case by case basis and may incur a restocking fee of 20%.
We love our socks and we want you to love them too. If for whatever reason you are not satisfied with your item, please contact us here to set up a return or an exchange. A refund (less shipping) will be given for socks that are new and unworn with original tags. Items with tags removed and/or worn socks will incur a 20% restocking fee. Paid shipping fees are non-refundable.
Custom socks are non-refundable since they are unique products customized and produced for the person ordering the socks. If there is an issue with the socks, we can try to correct the issue and reprint.
For exchanges, place a new order for the items you are interested and contact us for a return shipping label to return your items for a refund.
Please contact us at info@sockologie.com to request a return. One Free shipping label will be emailed to you upon request. For additional returns for items in the same order, the buyer will be responsible for returning the items to us for a refund. This is at the buyer's expense - you will not be reimbursed for the shipping fee.
How can I get a refund?
We are only able to refund via the original method of payment used and to the original buyer of the order. To be eligible for a full refund, your item must be in new and unused condition with original packaging. Underwear can not be returned if used, worn, or whose tags have been removed.
Within 7 days of return of your product, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
Please allow 1-2 weeks after return for your refund to be posted back to your original payment method.
If the refund is still missing after two weeks, please contact us at: info@sockologie.com.
How can I exchange an item?
If your item is defective or damaged, please accept our apologies. We try to make sure every item that leaves our warehouse is in new condition, but there may be some cases where our awesome warehouse staff might have an overlooked a defect. In this case, please contact us to set up an exchange
If you've decided to exchange your item for a different style, we suggest that you place an order for the item you desire first to expedite your exchange and then contact us to setup a return for your original item. A refund will be submitted for your original item once it has been returned to us.
How can I exchange a gift?
If your items were sent as a gift and you are unsatisfied with the item, please contact us to set up an exchange.